Alexa does not find Loxone devices: causes and fixes

If Alexa finds nothing after “Alexa, suche nach neuen Geräten” (search for new devices), or a Loxone device does not respond, it is almost always down to one of a few points. Go through them in order.

Alexa finds no devices

1. Is the Miniserver connected? Check in MFM Voice whether your Miniserver is shown as connected.
2. Are devices shared? Alexa only sees devices that you have shared for Alexa in MFM Voice.
3. Is your access active? After the trial, Alexa only responds with an active subscription.
4. Is the skill linked? In the Alexa app, the “MFM Voice” skill must be enabled and linked to your MFM Voice account.
5. A little patience: device discovery takes up to 45 seconds.

The skill cannot be found

Check that the Alexa app is signed in with a German Amazon account (amazon.de) and that Alexa is set to German. Search for “MFM Voice” with a space.

A device does not respond

Check that the Miniserver is online and reachable via Loxone remote access, and that your subscription is active. If a device does not behave as expected after a change, delete it in the Alexa app and let Alexa search again.

Alexa switches the wrong device

This is almost always down to the name. Two similar names, or a name that Alexa hears differently, lead to mix-ups. Five rules for good names are in the guide Alexa does not understand a device.

Signing in does not work

• “Invalid login details”: use the email and password of MFM Voice, not those of Amazon or Loxone.
• “Please confirm your email address first”: click the link in the confirmation email and also check your spam folder.

All setup steps are in the setup guide. If you are stuck, write to support@mfm.energy.