# Alexa does not find Loxone devices: causes and fixes

Source: https://mfm-voice.com/en/guides/alexa-does-not-find-loxone-devices

Author: Felix Müller, Master electrician · Published on 11 October 2026 · Updated on 11 October 2026

If Alexa finds nothing after “Alexa, suche nach neuen Geräten” (search for new devices), or a Loxone device does not respond, it is almost always down to one of a few points. Go through them in order.

## Alexa finds no devices

1. **Is the Miniserver connected?** Check in MFM Voice whether your Miniserver is shown as connected.
2. **Are devices shared?** Alexa only sees devices that you have shared for Alexa in MFM Voice.
3. **Is your access active?** After the trial, Alexa only responds with an active subscription.
4. **Is the skill linked?** In the Alexa app, the “MFM Voice” skill must be enabled and linked to your MFM Voice account.
5. **A little patience:** device discovery takes up to 45 seconds.

## The skill cannot be found

Check that the Alexa app is signed in with a German Amazon account (amazon.de) and that Alexa is set to German. Search for “MFM Voice” with a space.

## A device does not respond

Check that the Miniserver is online and reachable via Loxone remote access, and that your subscription is active. If a device does not behave as expected after a change, delete it in the Alexa app and let Alexa search again.

## Alexa switches the wrong device

This is almost always down to the name. Two similar names, or a name that Alexa hears differently, lead to mix-ups. Five rules for good names are in the guide [Alexa does not understand a device](https://mfm-voice.com/en/guides/alexa-does-not-understand-device-names).

## Signing in does not work

- “Invalid login details”: use the email and password of MFM Voice, not those of Amazon or Loxone.
- “Please confirm your email address first”: click the link in the confirmation email and also check your spam folder.

All setup steps are in the [setup guide](https://mfm-voice.com/en/setup). If you are stuck, write to [support@mfm.energy](mailto:support@mfm.energy).

## About the author

Felix Müller is a master electrician and the owner of MFM Elektrotechnik e.K. in Wunstorf.

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